Before payment
Scope, deliverables, payments and timelines are defined in a written proposal or agreement. Any payment confirms acceptance of the agreed scope.
Legal policies
Payment & Refund Policy
We keep payment terms clear before work begins. This policy explains project start, cancellation handling and when refunds may apply.
Payment methods
We may accept bank transfer, payment links or online payment gateways. Gateway or bank fees may apply depending on the chosen payment method.
Project start
- Work begins after proposal approval and receipt of the agreed payment.
- Timelines may change if required materials, access or approvals are delayed by the client.
- Monthly or recurring services begin on the activation date or agreed written start date.
Cancellation before work starts
If the client cancels within 24 hours of payment and before any work has started, a full refund may be considered after deducting any non-refundable payment processing fees.
Cancellation after work starts
Once work has started, completed work, used hours, third-party costs and committed project resources are calculated. Any remaining balance may be refunded where applicable.
Non-refundable cases
- Work that has been delivered, approved or used by the client.
- Ad spend, subscriptions, domains, hosting, apps or third-party fees.
- Urgent or fully custom services after work has begun.
- Delays caused by missing client materials, access or approvals.
Refund processing time
Approved refunds are usually processed within 14 business days. The time for funds to appear may vary depending on the bank or payment provider.
Refund requests
Send the invoice number or project details and the reason for your request to billing@webly.ae. We will review and reply with a decision or any required information.